Orders are processed Monday-Friday in the order received, and are packaged for shipment the following day. Orders placed on Friday will be processed for shipping the following Monday. Items are shipped in plain boxes, without indication of the box contents.
We currently use flat rate shipping of $13.00 for orders under $150.00 when shipping USPS, and FREE shipping for orders over $150.00. Shipping charges are automatically calculated at the time the order is placed, based upon your selected shipping method. We don't currently ship to any address outside the U.S. or Canada. You may also place your order online for in-store pickup. If you choose shipping via UPS, then the actual charges are calculated for you during checkout.Refunding Excess Shipping Charges
Excess shipping charges using any of the shipping methods will be refunded to you when the package is shipped. For example, USPS Priority is selected, which is a charge of $13.00. When the package is shipped, the actual cost is $9.20, so $3.80 will be refunded back to you.
If you require expediated delivery, please select from the UPS shipping options, or contact us if you prefer USPS.Payments
We accept payment in the form of Visa, MasterCard, American Express, and Discover Card.
Credit card payments are processed via PayPal on their secure site during check out. You do not need to have a PayPal account to use this feature, but you can also use your PayPal account, if desired.
All prices listed are in U.S. Dollars.Refunds/Exchanges
Refunds or exchanges can be requested within 7 days for most items, excluding personal items. Exceptions for personal items may be made if the items have not been opened (if sealed) and must not have been worn or laundered. Please note that shipping charges can not be refunded.
You may cancel your order anytime PRIOR to the order being shipped, either by calling us or sending an email to firstname.lastname@example.org.
As part of the order process, the following information is collected and is used only to process the order, or contact you if there is an issue with your order.
- Shipping/Billing Address (PayPal secure site)
- Email address
- Phone number
- Credit/Debit Card Information (PayPal secure site)
We don't share this information with anyone else.